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Five Points from Chick-fil-A to Chew On

When I think of Chick-fil-A, leadership doesn’t immediately spring to mind. Chicken does. Those waffle potato fries. And cows. There’s no Chick-fil-A in my area, but I did bring home five points from the presenters at the 2011 Chick-fil-A conference on leadership to chew on and use to move forward.

  1. No knowledge is irrelevant. Ben Carson—Pediatric Neurosurgeon, (from the 2010 Conference). How does a student progress from being the worst student in the class to a straight-A student in just 18 months? By listening to his mother. Ben’s mother knew her son was intelligent and didn’t accept excuses from him about his potential. She cultivated in both of her sons an appreciation of and love for reading. As they followed their mother’s directions for limiting time spent watching television and replacing that time with reading and completing mom-assigned book reports, Dr. Carson shared that he began to learn things that other students did not know. His grades and his self esteem improved. No longer was he resigned to being the lowest-performing student in his class. Same brain, different opinion of himself. Knowledge is power.
  2. See what is, not just what you are hoping for.  Seth Godin—Author, Marketing Expert, Entrepreneur. The art of making a decision involves facing situations head on. Don’t ignore the future just because you don’t like it. Some people think inside the box where it’s dark; others think outside the box where there’s nothing to lean against. Those who think on the edge of the box, poke the edge of the box and invent the future. Develop the ability to see what actually is instead of only what you are hoping for, and make the decision that is required.
  3. Reinvent yourself every year. Create an edge every day. Mack Brown—Head Coach, Texas Longhorns. When his team hit a rough stage in their playing history, they learned to reinvent themselves, create a new edge. As a leader, he took responsibility for the team’s performance, made the changes needed and with a renewed purpose and determination, the Longhorns reentered the stadium—literally and figuratively. Sometimes your worst day can create a positive result. 
  4. Connect your decision making to your values. Suzy Welch—Author, Television Commentator, Journalist. How many times have I fallen into the trap of reactive decision making? That is, via the two deadly ways of making decisions—gut or guilt. What if I did  it the way Suzy suggests, using the 10-10-10 method? Think about the consequences as they would unfold in 10 minutes. Ten months. Ten years. Your values are like your fingerprint, individual, special. How would my decision using 10-10-10 differ from the gut-guilt way? Live authentically. Live your values.
  5. Leadership is service. Dave Ramsey—Radio
     Personality, Author. My takeaway from Mr. Ramsey is short and sweet. Run every part of your life God’s way. We have been put on this earth to serve others. There are five things that matter: people matter, an excellent team matters, slow and steady matters, financial principles matter, and a higher calling matters.

Five things. Five points. Life is a classroom, an opportunity to learn. Our teachers come from all walks of life, different experiences, and perspectives we may not have considered before. Keep learning. Keep growing.

  1. Cheryl
    May 10, 2011 at 10:31 am

    You go Sherma!!!! I couldn’t have summed it up it better.

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